Transforming the Dutch Men's Fashion Scene: OFM's Success Story with InVue's NE360
In the dynamic world of retail and fashion, staying ahead of the curve is essential to deliver an exceptional customer experience. OFM, a prominent Dutch men's fashion retailer with 21 branches across the Netherlands, understood the importance of enhancing their customers' shopping journey. That's when they turned to InVue to assist with enhancing their in-store shopping experience, and the results have been nothing short of remarkable.
Elevating the Customer Experience
OFM recognized that in a fast-paced world, shoppers often know precisely what they want when they visit in-store. To cater to these savvy customers and create a seamless shopping experience, they needed a solution that would enable their store associates to assist shoppers quickly and efficiently. From associates with handheld tablets ready to assist with inventory to faster checkout experiences, OFM wanted the speed their customers expected along with the ease of use their employees needed.
The Power of InVue's NE360
Enter InVue's NE360, a game-changing retail solution designed to revolutionize the way retailers operate and interact with their customers. Here's how NE360 has transformed OFM's retail landscape:
1. Device Flexibility
The NE360 is a versatile solution that can handle any device seamlessly. Whether it's a tablet, smartphone, or mobile computer, NE360 ensures that store associates have the technology they need at their fingertips to assist customers effectively. This adaptability empowers employees to provide customers with accurate information and personalized recommendations.
2. Payment Freedom
In today's retail landscape, flexibility in payment options is a must. NE360 empowers OFM to accept any form of payment, whether credit cards, mobile wallets, or contactless payments. The NE360 powers custom cradles designed to fit and charge your POS payment devices. Customers have the freedom to pay in the way that's most convenient for them, enhancing the overall shopping experience.
3. Mobility Redefined
One of the standout features of NE360 is its ability to untether store employees from traditional point of sale registers. With NE360, OFM's staff can be mobile while assisting customers. This means they're no longer confined to a fixed location in the store. They can roam the shop floor, providing personalized assistance and answering questions promptly.
Assisting Customers with Inventory Management
In addition to device flexibility, and payment options, the mobile capabilities of NE360 equip OFM with a powerful tool for inventory management since they are free to use any application they would like on their chosen devices. Store associates can easily access real-time inventory data, enabling them to quickly locate items in-store and assist customers in finding exactly what they're looking for.
New Possibilities for Customer Experience
OFM's partnership with InVue's NE360 has revolutionized their approach to customer service and retail operations. With the ability to handle any device, accept a wide range of payment methods, and empower mobile store associates, NE360 has unlocked new possibilities for enhancing the customer experience which in turn has increased their transaction sizes and their conversion rates.
In a world where convenience and personalization are key drivers of retail success, NE360 has positioned OFM to thrive and meet the demands of the modern shopper. By investing in innovative solutions like NE360, retailers can create memorable shopping experiences that keep customers coming back for more. OFM's journey with InVue's NE360 serves as a testament to the power of innovation in shaping the future of retail.
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